Email to case integration
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
05-15-2025 06:42 AM
Hello,
Please suggest some inputs and detailing for email to case integration with Service Now.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
05-16-2025 03:00 AM
What do you mean? You're going to receive an email and from there you're going to create cases?
Use inbound actions or flow designer.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
05-16-2025 03:30 AM
Yes, I mean to say inbound email integration in servicenow. If you have any inputs for this, please provide.
Many thanks
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
05-16-2025 09:37 AM
Yes, I mean inbound email integration. If you have any idea on this, please suggest.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
05-20-2025 01:06 AM
Step1: You need to create Inbound Email Action:
Name: Any thing according to your requirement
Target Table: it should be the case table
Action type: Record action
When to Run:
Type: New
Conditions tab: As per the requirement when the case should create from email eg: email subject contains case
In Action script you need to write the script you need to get the details from body of the email and insert it into target table.
