Duplicate Additional Comments (sys_journal_field) created multiple times on HR Case (sn_hr_core_case

[SindhiaR]

Hi all,

I’m investigating an issue where the same Additional comment is being added multiple times on an HR Case.

Details:

• Table: sn_hr_core_case
• In sys_journal_field, I can see 3 separate journal records with the same element_id (same HR case) and identical value.
• Example journal record shows:
  
• sys_created_by = <user>
• sys_created_on = <timestamp>
• value = "Reason for rejection: …"
•  

So this is not just an Activity Stream display issue — it’s multiple inserts into sys_journal_field.

Question:

What are the most common causes for duplicate journal entries on the same record, and what is the best way to identify the source (e.g., portal double-submit, Business Rule + Flow writing comments, inbound email loop)?

Any guidance on where to look next (or specific logs/tables to correlate) would be appreciated.

[miftikhar20]

Hi @SindhiaR,

The most likely cause could be a “before” or “after” Business Rule on the HR Case table that includes a current.update() call. This can cause the same rule to execute again, resulting in a loop and duplicate record creation.

I found the following KB article relevant to this scenario: Duplicate/Missing Comments in Activity Stream (UI 16) - Support and Troubleshooting

If my response helped, please mark it as the accepted solution so others can benefit as well.