Email to case integration

RupaliJ
Tera Contributor

Hello,

 

Please suggest some inputs and detailing for email to case integration with Service Now.

 

 

4 REPLIES 4

Uncle Rob
Kilo Patron

What do you mean?  You're going to receive an email and from there you're going to create cases?
Use inbound actions or flow designer.

Yes, I mean to say inbound email integration in servicenow. If you have any inputs for this, please provide.
Many thanks

 

RupaliJ
Tera Contributor

Yes, I mean inbound email integration. If you have any idea on this, please suggest.

Devi
Tera Contributor

Step1: You need to create Inbound Email Action:

Name: Any thing according to your requirement

Target Table: it should be the case table

Action type: Record action

When to Run:

Type: New

Conditions tab: As per the requirement when the case should create from email eg: email subject contains case

In Action script you need to write the script you need to get the details from body of the email and insert it into target table.