Hi everyone,
I’m having an issue with the Employee Center. When I view an Incident from the Employee Center, the “Additional Details” tab does not appear. However, when I open a Request Item (RITM), that tab is visible and working fine.
I’ve already tried to fix this through UI Builder and by configuring the widgets, but I can’t find any option to modify the Incident layout or add the missing tab. Also, when I open UI Builder, I don’t see the Employee Center page available for editing.
Is there any way to add or enable the “Additional Details” tab for Incidents in Employee Center?
For reference, my instance is running Zurich – Hotfix 1.
Thanks in advance for any help or suggestions!
Best regards, Jesus
