End Users unable to see approvals under "My Tasks" selection in EC Portal.

[ts00855375]

Hi Team,

End users are unable to see approvals in the EC portal. We verified that they can see and approve items in the SP portal without issues.

Could you please enable the approvals tab in the EC portal for all users, mirroring the current SP portal setup, so they can approve or reject tickets?

Additionally, under "My Tasks" in the EC portal, only users with 'itil' and 'admin' roles can currently approve items.  How to achieve this for end users for all?

Thanks

[Ankur Bawiskar]

@ts00855375 

in SP portal all users including end users are able to approve/reject

ESC is an improved portal and many customers already moved from SP

So you can inform this to customer and also inform about the best practice

if you still require then you will have to handle many customizations

Things to check

• Confirm the EC approvals page/widget used in your instance.

• Check the EC menu item condition and remove role-only restrictions if needed.

• Review page access/user criteria on the Approvals page.

• Inspect the widget server script for checks like approver_user, itil, or admin.

• Verify the user can read the approval record in sysapproval_approver.

• Compare the EC setup with the working Service Portal setup.

• Test by impersonating an end user with a pending approval.

• Fix should be: menu visible + widget not hard-gated by roles + ACLs allow approved users.

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[Tanushree Maiti]

Hi @ts00855375 

Refer: https://www.servicenow.com/community/employee-slate-and-employee/employee-center-my-task-approver-fo...

https://www.servicenow.com/docs/r/employee-service-management/employee-experience-foundation/approva...