Flow Designer Subflows
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07-29-2025 07:03 AM - edited 07-29-2025 07:27 AM
I am attempting to build a subflow that will check the alm_entitlement_user table when a request for software that has a software model is submitted and prevent duplicate entitlements from being created. I am not able to get it to work without hard coding text to look for in the entitlements table.
I'm trying to use Flow Designer, but if there's a better option, I'm open to that as well.
I wasn't sure which location to use since there's nothing for Flow Designer that I saw.
Any assistance would be appreciated.
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07-29-2025 07:58 AM
I think i'm just having a hard time wrapping my head around the logic. I'm also not sure how to handle the duplicates it finds, if it does find them.
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07-29-2025 08:21 AM
you can use Lookup Record and then use IF flow logic to check if record was found or not.
What needs to be done for duplicates, you need to check with your customer
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader