When creating a ticket is it mandatory to include business service and situation. But in agent workspace where the tickets get resolved , only business service is coming, not the situation. How to add it in agent workspace?
I have created an update set in dev and committed it from UAT.Since some of collisions I need to back out.How to do this?From dev or UAT I need to back out?
Is it possible for a manager to change agent availability status : present/away/offline or is it only possible for agents to change their availability status from their agent workspace? in advanced work assignment
I need a sample resume for the ITSM module not for the developer
Can anyone please help me how to achieve this?The eNPS survey is currently configured to trigger every 30 days. On the back of feedback that this is too frequent, please update to the following: Survey should be triggered every 5 months if the survey...
Afternoon all.... I am deep diving into the Certified Implementation Specialist - Security Incident Response CIS-SIR exam. I'd be grateful for any pointers and advise in terms of what online resources to use. I have the Mainline Exam Blueprint, I hav...
I need to have source script for reference field for company and location fields in user table to load data.
Hi Team,Can anyone help me with actually in studio i created a custom app and trying to do for Managers can see all the requests.IT Support can only update the "Assigned To" and "Delivery Date" fieldsI have given Roles as x_1667806_asset_r.IT Support...
Hi All,Hope everyone doing great, I'm planning to send RITM number as the hyper link through 'Send Email' in Flow designer, for this I written custom action , i called in flow and added in Send email body, for reference please see the att...
Hi everyone,I want to create a button using ui action on the custom table form, the condition is , if I chose Tested is equal to Dead, a button should be created else no button should create, After clicking on the button record should be save. i wrot...
my pdi is Not waking up since 2 days.how to solve this?
I am new using ServiceNow. Need help on - In Catalogue Builder, how do I auto assign a ticket to a group based on the requestor location
Hi, I have created the workspace UI action form button. I want to download the attachment from the URL when the user clicks on it but then return to the same workspace form. It is downloading the attachment but then it keeps on loading instead of sta...
How to get Data through servicenow get api in rpa servicenow
Hi Team, I have start date , and return date fields in catalog item form but i need to select "return date" is after start date and return date should not select past date.
