I am customizing now agent mobile app for my firm, I have no idea How we can create a request applet in now agent app jUST LIKE A SERVICE DESK PORTAL where we create request by selecting catalog. I got to know we cannot create catalog in now agent mo...
Hello guys, I have a requirement when a CIM task type is survey feedback and assigned to a any resolver group, then only users in that resolver group with the Survey Feedback role(resolver_group_manager) should show in assigned to field not all the u...
in catalog item , i want to make a variable be editable after submitting the request ( on requested item ) if the user is a member of specific group groupi make a catlog client script to evaulate the condition and if the condition is true i use this ...
Hi, MY catalog form Based on level3 value, level 4 choice list values will be populated. Based on level4 value, level 5 choice list values will be populated.Based on level5 value, level 6 choice list values will be populated. Below is the scrip...
Hi All, Could you please help with the documentation of SAP ECC to ServiceNow Integration documents ,or is there any videos available for this it will be helpful. thanksSid
Does anyone know where I can find the SetFields function? I am trying to enter some data from an excel spreadsheet and put it into a form and all the examples call the SetFields functions. I can not find it when I search for it in the RPA desktop d...
Hello ServiceNow Community,I plan to dive into ServiceNow RPA (Robotic Process Automation), but I've had difficulty finding comprehensive materials specifically for this topic. Can anyone recommend any learning platforms, courses, or resources where ...
I am planning to take the ServiceNow Certified System Administrator (CSA) exam soon and I am looking for some reliable preparation materials. I know the exam covers a wide range of topics related to ServiceNow and I want to make sure I am well-prepa...
Hi Team,I am facing one weird issue one of my catalog client script is working as expected in record producer but on ui Builder nothing is happening. Not sure what is the issue can anybody help here. Attaching screen shot below for reference. functio...
Step 1:i am having a custom table lets say "Data " with 4 variables. Variable1 , Varaible2, Variable3 and Variable4.All the values were loaded with excel .Step 2:I want to create a Service catalog form based on the "Data" table.I want to create a 4 v...
I have a catalog item that is to review security exceptions. This also has an associated workflow that creates an SCTASK for my security team to review the security exception. Once the exception has been reviewed, the owner of the ticket (SCTASK) mus...
1. How to have different categories for one type change request
I want to use a customized incident priority matrix as shown in the attached image.and this should run only for a certain assignment group that is "Helpdesk" whenever the incident is created and assigned to this group!
Hi All, Please suggest below issue for major incidents not auto closed after 5 days in resolve state.and tried to close to manually set state resolve to close but it's showing error message " not allowed" in the incident list view. Please suggest how...
I'm trying to set up that when an incident is linked to a problem, an email is sent out. I have our dev environment configured to send all emails to an inbox. But when I add an incident to a problem no email can be found in the inbox. I have set it u...
