Google reCaptcha doesn't work on Yokohama but works on Zurich

[trangdan106]

Hello all,

I am trying to configure Google reCaptcha when a user has forgot their password.

I followed this guide: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0788009

It didn't work, when I click "Forgot Password" no recaptcha component is displayed. I am working on Yokohma

I created a new PDI, this one is Zurich, I followed the guide like normal and it works, there is a recaptcha component.

My question is: is this a version problem? can I configure on yokohama for google recaptcha? 

[GlideFather]

Hi @trangdan106,

not having the full picture here but when you say it didn't work, it didn't work how exactly? 😉 were both of your PDIs in the different versions identical, couldn't it be caused by other development/configurations/plugins/--- ???

Since Zurich the MFA is enabled on default, so perhaps it might go together, who knows...

[trangdan106]

Apologies, 

Yes, both of my PDI is the same identical and I haven't installed any plugins, the only difference is 1 is Yokohama the other is Zurich. I was trying to enable Google ReCaptCha for local user when they click on "Forgotten Password".

I followed the guide with the link I provided above:

1. Created my own captcha secret and site key + enable

2. password_reset.captcha.google.enabled: set to true 

3. google.captcha.site_key

4. google.captcha.secret

I did ask one of my friend about this problem before posting on here and his answer was just to create a new PDI and see if they problem persist.

I do see that you mention something about Zurich having enabled MFA by default, I'm wondering if this effect it on Yokohama