Guidance Required on ServiceNow Account Migration

[Sandeep Goudar]

Hi ServiceNow Community,

I have recently moved from my previous company to a new organization. My ServiceNow account is currently associated with my previous employer, and I would like to understand the best approach for transitioning it.

I have a few questions:

1. Account Ownership

My previous organization was a ServiceNow Elite Partner, whereas my current organization is not a ServiceNow partner.

• Would you recommend transferring my ServiceNow account to my current company?
• Or would it be better to migrate it to a personal email/account to maintain ownership and continuity?
• What are the pros and cons of each option?

2. Impact of the Move

• Will I lose any certifications, badges, learning history, or achievements if I move my account?
• Are there any limitations if my account is associated with a non-partner organization?

3. Migration Process

• What are the steps involved in migrating my ServiceNow account?
• Is there any documentation or support process I should follow?
• Are there any prerequisites or considerations before initiating the migration?

As I am new to this process, I would appreciate your guidance and recommendations on the best approach.

Thank you for your help.

[Aditya_hublikar]

Hello @Sandeep Goudar ,

You can refer this :

https://learning.servicenow.com/lxp/en/account-user-training-and-learning-credit-management/change-m...

https://www.servicenow.com/community/training-and-certifications/migrating-your-servicenow-id-from-o...

If this helps you then mark it as helpful and accept as solution.

Regards,

Aditya

[Mark Manders]

Since your current company is not a ServiceNow partner, there aren't really any upsides to making your new company account your ServiceNow account. Certifications do count towards partnership, but that's not applicable here. 

Just move everything to your personal account. In case at any time in the future they do become a partner, you can update then. But doing all this now to do it again when you switch jobs again and go work for a partner again, doesn't really make sense.