Guidance Required on ServiceNow Account Migration

[Sandeep Goudar]

Hi ServiceNow Community,

I have recently moved from my previous company to a new organization. My ServiceNow account is currently associated with my previous employer, and I would like to understand the best approach for transitioning it.

I have a few questions:

1. Account Ownership

My previous organization was a ServiceNow Elite Partner, whereas my current organization is not a ServiceNow partner.

• Would you recommend transferring my ServiceNow account to my current company?
• Or would it be better to migrate it to a personal email/account to maintain ownership and continuity?
• What are the pros and cons of each option?

2. Impact of the Move

• Will I lose any certifications, badges, learning history, or achievements if I move my account?
• Are there any limitations if my account is associated with a non-partner organization?

3. Migration Process

• What are the steps involved in migrating my ServiceNow account?
• Is there any documentation or support process I should follow?
• Are there any prerequisites or considerations before initiating the migration?

As I am new to this process, I would appreciate your guidance and recommendations on the best approach.

Thank you for your help.

[Dr Atul G- LNG]

Hi @Sandeep Goudar 

Below are the steps for merging your accounts:

First, clear your browser cache in Google Chrome and restart.
2. After that, log in to your new Now Learning account using your credentials via this link: https://nowlearning.servicenow.com/.

3.Click on the profile icon (typically showing your initials) in the top-right corner of the Now Learning page and select Update My Profile.

4.Scroll down to the "Identity" section and click on either the Update ID or Merge Old ID link.
If you've created a new ServiceNow ID, click Merge Old ID.
If you have not created a new ServiceNow ID, click Update ID
5. Carefully review the considerations provided.
(If you're ready to proceed, click Yes to submit the merge request, or click No if you'd prefer to continue later)
6.Enter your alternate ServiceNow ID in the provided field and follow the on-screen verification instructions.
(Note: If you're unable to access your email, click the Show other verification options link.)

7.Click Verify. You should then see the "Email Verified" page.

8.Review, Confirm and authorize the merge request details.

9.Finally, click Submit to complete the process. Your merge request is now submitted.
Please note:
Save your request ID for any support or troubleshooting you may need during the process.
The Merge Old ID process may take up to 48 hours to complete, while the Update ID process takes about 4 hours.
Once the process is finalized, you'll receive a confirmation email.

KB Article:
https://nowlearning.servicenow.com/lxp/en/account-employee-training-and-learning-credit-management/c...
https://nowlearning.servicenow.com/lxp/en/account-employee-training-and-learning-credit-management/c...

https://learning.servicenow.com/lxp/en/account-user-training-and-learning-credit-management/change-m...

https://learning.servicenow.com/lxp/en/account-user-training-and-learning-credit-management/account-...

Few more Links:

https://nowlearning.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0010208

https://learning.servicenow.com/lxp/en/account-employee-training-and-learning-credit-management/chan...

https://learning.servicenow.com/lxp/en/account-user-training-and-learning-credit-management/change-m...

https://www.servicenow.com/community/community-central-articles/things-to-know-about-changing-your-s...

https://www.servicenow.com/community/developer-forum/move-certifications-from-company-id-to-my-perso...

[Tanushree Maiti]

Hi @Sandeep Goudar 

As without merging your previous company account to your personal account, you left , Here only option left -

1. Create a Servicenow account with your current (new) company.

2. Log into ServiceNow University with your current email address. Raise a case for assistance, refer to 

https://learning.servicenow.com/lxp/en/pages/now-learning-help-center?id=nl_kb_home

3. Support can help you to map previous employee ServiceNow account with your current company ServiceNow account

Note: One of my team member went through same situation. No worry. You will get all your certs in your new account

KB article : Merging my email (accounts),transfer certifications, badges to new email  is available for the guidance ,

Also Refer: KB0011832 Changing (updating) my email (account) 

                     KB0012564 Updating (changing) and merging my email IDs FAQ