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Have to view Excel document in next tab instead of downloading in incident form

Deepu9997
Tera Contributor

I had a List field in incident form in which when I click preview record it was downloading I need to view in the next tab.

9 REPLIES 9

Shruti
Mega Sage
Mega Sage
  1. Navigate to the Dictionary: Go to System Definition > Dictionary.
  2. Find the Table: Search for the table you want to modify (e.g., "incident") and open its record.
  3. Open the Collection Record: Ensure the record you open has a "Type" field with the value "Collection".
  4. Add the Attribute: In the "Attributes" related list, click "New".
  5. Enter Attribute Details:
    • In the "Attribute" field, enter "Use Document Viewer".
    • In the "Value" field, enter "true".

type collection is not available

 

Shruti_0-1752472094616.png

Can you share the screenshot?

Deepu9997
Tera Contributor

But i need it in the new list field