ITSM Documents

[mathewirene]

Hello,

Can someone help me sending the  service level Management Technical document for ITSM and also Incident Management technical document.

Thanks

[Dr Atul G- LNG]

Hi @mathewirene 

Go to :https://mynow.servicenow.com/now/best-practices/home

and search for 

[miftikhar20]

Hi @mathewirene, You can find the official ServiceNow technical documentation for ITSM modules directly on ServiceNow Docs. Below are the relevant links:

Service Level Management (SLM):
ServiceNow Zurich documentation covering concepts, configuration, usage, and reference:

• https://www.servicenow.com/docs/bundle/zurich-it-service-management/page/product/service-level-manag...

Incident Management (ITSM):
Official Incident Management technical documentation including configuration, workflows, reporting, and roles:

• https://www.servicenow.com/docs/bundle/zurich-it-service-management/page/product/incident-management... 

These are the most accurate and up-to-date sources for technical understanding and implementation.

If my response helped, please mark it as the accepted solution so others can benefit as well.

[PrajaktaG308421]

Hello @mathewirene ,

You can go/login to now create and search whatever documents you want where you will get all related information you are looking for