Help Portal categories want to replace with other categories

[vidyajadhav]

Hi All,

I want to replace the all categories which are showing in the left pane with other categories. 

I changed the table name from server script for Clone widget of sc categories as per below but it did not worked

[Community Alums]

Hi @vidyajadhav ,

You can make categories inactive by navigating to Service Catalog -> Catalog Definitions -> Maintain Categories and create new required categories. Make sure to properly assign catalog items to new categories.

Why do you want to update or change widget.

Regards

Anand

[vidyajadhav]

@Community Alums  Actually we have created new table for categories that we want show instead of these. Its a client requirement.

[Community Alums]

@vidyajadhav , It is recommended to stick to with OOTB tables. Creating custom category table create a lot of technical debt.

How are you associating catalog to categories?

How are you connecting catalog item with categories?

In future if they migrate to Employee Center, this is going to create a lot of issues to associate categories with taxonomy.

[Juhi Poddar]

Hello @vidyajadhav 

I see that you've tried to meet the requirement by changing the table name.

Assuming that the new table u_general_incident_categories is where the categories are now stored, are you certain that all the other variables or fields used in the original script for sc_category are also present and compatible in this new table?

Have you considered creating these records directly in the sc_category table instead?

Alternatively, I would recommend creating a new field to hold the value "General Incident" on sc_category table. You can then update the script to include this field as a filter, so it only queries records that contain "General Incident".

categoriesGr.addQuery("new_field", "General Incident");

After this the operation will be performed only on the filtered records.

Hope this helps!

"If you found my answer helpful, please like and mark it as an "accepted solution". It helps future readers to locate the solution easily and supports the community!"

Thank You

Juhi Poddar