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05-25-2025 10:42 PM
Suppose you are on an incident form and there is a related list of incident tasks. whenever the incident is assigned to the "Hardware" group, I want the incident task "Edit" button to be hidden. How will you do that?
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05-27-2025 05:27 AM - edited 05-27-2025 05:27 AM
Go to an Incident. On the related list, right click and select Configure -> List Control. When you get to the List Control record, click the hamburger menu and select Configure -> Form Design. Add the field "Omit edit condition" and Save.
Then go back to your List Control record and add a condition like this to your Omit Edit Condition field:
Make sure the "Omit Edit button" is unchecked.
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05-27-2025 05:29 AM
you can hide the Edit button using Script in the "Omit Edit Condition" field on list control form
what did you try and what didn't work?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

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05-27-2025 05:27 AM - edited 05-27-2025 05:27 AM
Go to an Incident. On the related list, right click and select Configure -> List Control. When you get to the List Control record, click the hamburger menu and select Configure -> Form Design. Add the field "Omit edit condition" and Save.
Then go back to your List Control record and add a condition like this to your Omit Edit Condition field:
Make sure the "Omit Edit button" is unchecked.
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05-27-2025 05:29 AM
you can hide the Edit button using Script in the "Omit Edit Condition" field on list control form
what did you try and what didn't work?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader