How can a fulfiller select multiple records in List View and terminate them using a custom UI Action
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14 hours ago
Hi Everyone,
I am working on a requirement where a fulfiller should be able to:
Select multiple Legal Request records from the List View,
- Click a custom UI Action button (e.g., “Terminate”),
- Run validation on each selected record:
- State must be Case Ongoing OR Submitted to BU
- Case Type must be Cases OR Contracts
- If eligible → Add a work note
How can I hook the Script Include to a List UI Action so the fulfiller can select multiple records and run the “Terminate” operation directly from the List View?
Any example of a recommended approach (server-side List UI Action vs GlideAjax) or best practices for bulk record processing would be very helpful.
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