How can agents select SOW Landing Page instead of Overview Dashboard in ServiceNow?

[Puneet Hegde1]

Hi everyone,

I’m working on a requirement in ServiceNow where we want agents to land directly on the SOW (Service Operations Workspace) landing page instead of the default Overview Dashboard when they log in or open the workspace.

Currently, agents are always redirected to the Overview Dashboard, but the business wants them to start from a specific SOW landing experience (for example, a custom page or queue-focused view).

I’m trying to understand:

• Is there a configuration in ServiceNow that allows us to control or override the default landing page for agents in SOW?
• Can this be achieved using UI Builder settings, workspace configurations, or route overrides?
• Are there any best practices or supported approaches to change the initial landing page for all users or specific roles?
• Has anyone implemented a similar customisation without impacting upgrades?

Any guidance, documentation references, or examples would be greatly appreciated.

Thanks in advance!

[Dr Atul G- LNG]

Hi @Puneet Hegde1 

Agent can personalise

[Puneet Hegde1]

Dear @Dr Atul G- LNG,

I have tried this, and it is working fine on the normal dashboard and other tables, but it is not working as expected for SOW.

Thank you,
Puneet

[Anand__99]

Hi Puneet,

You can configure landing page redirections for agents using following steps:

Navigate to Service Operations Workspace > Configurations

Open Initial Setup > Landing Page Redirection

Here you can configure properties

Thanks 

Anand

[Ankur Bawiskar]

@Puneet Hegde1 

where in SOW they want to land?

share screenshots