How do I grab values within the additional information field?

[grade-stoic]

I have alerts come through which have webURL within the additional_info field. 

Within Subflows, how do I utilise just that specific webURL element? I don't seem to have access to scripting yet so I was wondering if there is anything I can do without it right now?

[M Iftikhar]

Hi @grade-stoic, 

If you're receiving data in your additional_info field in JSON format then you can use JSON Parser step in a custom action. It Identiffies structured data from a JSON payload without having to write a script. But for this you'll need an Integration Hub subscription. 

Here's the official guide on JSON Parser Step:

https://www.servicenow.com/docs/bundle/yokohama-integrate-applications/page/administer/flow-designer... 

Hope this helps!

Thanks & Regards,
Muhammad Iftikhar
If my response helped, please mark it as the accepted solution and helpful so others can benefit as well.