How the message.eml attached to the incident

KushalL · Tuesday

How the message.eml gets attached, explain

Dr Atul G- LNG · Tuesday

.eml is just like any other extension. Make sure it has been added in System Properties. Once enabled, you can add the email message. To get the .eml file, you need to download the email from Outlook and attach it as normal.

http://support.microsoft.com/en-gb/office/save-an-outlook-message-as-a-eml-file-a-pdf-file-or-as-a-d...

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

KushalL · yesterday

yes, but the attachment is not uploaded by user, it is done by system how ?

Dr Atul G- LNG · yesterday

Looks like a Business Rule (BR) is running, which is adding the attachment.

What is the content this email has?

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************