Forum Posts
Using variable in question label
Hi all,I have a some questions in a form that I would like to use variables that have been set earlier in the form to build the Label.ex: "Please select your ${VariableName} from the drop down"Not quite sure how to do this or what the syntax should ...
Due to 2 different templates duplicate KB article numbers getting generated. Need to fix it.
Due to 2 different templates duplicate KB article numbers getting generated. Need to fix it. There are 2 different templates available in the Knowledge module. Whenever creating new KB articles in 1 template new KB article number generates which is a...
VS Code IDE with Basic MFA authentication
VS Code documentation tells that the only supported authentication with MFA is oAuth.Is anyone aware if MFA will be supported for Basic authentication too?
How to install AWS Service Management Connector
I want to integrate AWS Security Hub with ServiceNow, and for this, I need to install the AWS Service Management Connector in my Personal Developer Instance of ServiceNow, as it was not available earlier. It says that Now Support needs to authorize m...
Incidents caused by Change
Will a report that is looking for 'all incidents caused by = Master Change ID', include all incidents caused by change requests linked to the master change?
What is virtual Agent? How to Install virtual Agent How to use virtual Agent?
Please refer this file
Agent workspace details missing from the ticket creation
When creating a ticket is it mandatory to include business service and situation. But in agent workspace where the tickets get resolved , only business service is coming, not the situation. How to add it in agent workspace?
Delete a commited update source in UAT
I have created an update set in dev and committed it from UAT.Since some of collisions I need to back out.How to do this?From dev or UAT I need to back out?
AGENT availability status changing by other
Is it possible for a manager to change agent availability status : present/away/offline or is it only possible for agents to change their availability status from their agent workspace? in advanced work assignment
Resume
I need a sample resume for the ITSM module not for the developer
survey
Can anyone please help me how to achieve this?The eNPS survey is currently configured to trigger every 30 days. On the back of feedback that this is too frequent, please update to the following: Survey should be triggered every 5 months if the survey...
Preparation for the Certified Implementation Specialist - Security Incident Response CIS-SIR exam
Afternoon all.... I am deep diving into the Certified Implementation Specialist - Security Incident Response CIS-SIR exam. I'd be grateful for any pointers and advise in terms of what online resources to use. I have the Mainline Exam Blueprint, I hav...