When an agent has resolved a ticket but not closed it, the ticket still get counted in the agents' universal capacity in use. How to exclude resolved and on-hold incidents getting counted in agents' universal capacity in use.
Hi Team,I have to add an UI action on incident form to create change request.How can i add functionality to give control to the user to select which type of change they want to create like normal or emergency CR.
Hello ServiceNow Community,I am currently working on creating reports and dashboards in ServiceNow, specifically for the Incident table. I need some guidance to accomplish the following use cases:Incident Report with All States and Group by Assignmen...
Hi, We are working with a number of clients who are looking for German Speaking ServiceNow consultants / Architects for Permanent opportunities. Can any of you please recommend a Job Board for candidates. Currently we use LinkedIn. If you know anyon...
Hi, I have a query regarding Workplace Service Delivery modules and it's compatibility on EC Pro. Is it possible to open WSD modules within EC Pro without having to open the WSD Employee Centre? For example, can you open the "Make a Reservation" pag...
I am currently working on enabling Now Assist for Incident and would like to confirm which plugin(s) need to be activated to set it up successfully.Could anyone guide me on the exact plugin name or additional configurations required for this function...
I need to verify the color of a logo that is in a push notification. How do I get to the image to verify the setting for the logo = this I found it in the HTML, thank you. No longer needed
Hi , The approval activity in the workflow gets triggered. It is placed after the approval user activity. What could be the possible reason for this ? I tried searching for business rule on the RITM and Sc task table but couldn't find any.
I'm working on "Performance Analytics (PA) Simulator - Micro Certification"And I'm stuck on "Modify and Share the Incident Management Dashboard"In "Step 2""Edit the New incidents by Priority widget to report on a larger time period by applying a Time...
Hi All,Good evening!Could anyone please let me know about Integration of Service Graph Connector For Crowdstrike Actually I have not worked earlier on integration. Requirement: Request to implement and the configuration of the Service Graph Connector...
Hi All, Good evening!! What location(s) are you requesting additional access to?Site(s) (Multiple selection capability)(Use column A in spreadsheet from domestic locations and international locations tab) for this what should be the type used in cata...
How to change field value pdi2 if there is a change in field value pdi1,which are integrated?I have 2 pdi's . i had integrated both. If state changes to closed in pdi 1 then it should be closed in pdi2 also. If state is cancelled then a incident shou...
Hi Everyone,I want to create few UI actions Lets say X, Y, Z BUT all these UI actions I want to show inside A. So once user hover over to A and these three UI actions(X,Y,Z) should be visible and user can select whatever option he want. Similar to wh...
