How Approvers state is getting update at the same time for group Approvals.

Hi team  please help me to get this answer. in my case wherever RITM is created for that Approvers are there to approver the requested. but the issue is in the "Approvers" state is getting updated as "Requested". but in group approval it is still sho...

Reference qualifier not working

Hello everyone,I have 10 list collector fields on the table, all referring to same table but we have applied reference qualifier on each field to show data relevant to each field which is working fine but the problem is reference qualifier is not wor...

How to get the list of ticket number stored in sysapproval field in Approval table via flow designer

Hi All,I have a requirement where in when a user becomes inactive, I want to submit a catalog item request where in the ritm of the new request, I need to fetch the list of pending ticket numbers(sysapproval field) from Approval table assigned to the...

Mobile application incidents

Hello Team, I have a requirement for mobile application that in user list ,when I select any user from the list it should display the incidents list which the assigned to is that the user I selected from the user list.I have already created the user ...

Give me couple of example for each type of Business rules

Give me couple of examples for each type of client script

Can we create an SLA for custom table which is not extended from task table

Search Result Formats Between Self Service Portal and SNOW

Howdy,  Forgive the Newbie question. I hope I have the correct forum board.  And I am not the app admin for the Self Service Portal  here at the county.I am trying to improve the search experience in the Self Service Portal KB for our end users.  I a...

I want to filter out the assets(reference) after my sctask was closed.

Hi Experts Once my SCTASK has closed I want to filter out the sctask one of the variable(reference).Example : I have SCTASK variable (Asset,  Type is reference) Once my SCTASK closed. I want filter out that variable with conditions. [substatus is dis...

HR Success Dashboard KPI

Hi All,I have installed HR Success Dashboard indicator store app in my customer sub prod instance.This dashboard contains 2 KPI's "Self- Solved deflection" & "Call deflection"According to Prod documentation: HR Success Dashboard indicators KPI defini...

How to set default value of logged in user region

Hi Team, I want to set logged in user region in region field.  joy is an agent, he is part of two groups having same region, need to check two groups region using in group members table. if two groups are part of germany region, germany region autopo...

Need to make RITM state closed when Catalog task closed

Hi Everyone I want to set RITM state to closed/closed skipped..when catalog task state is closed/closed skipped (need to synch both when close) using flow designer, I tried below but not working, when trying to hardcode the state then working but whe...