How do I Enable Virtual Agent on the Service Portal? I've tried and i'm on my last task but it isn't validating. Its giving me this error Did you create a new Service Portal Agent Chat Configuration record with 'Employee Portal' as its name and 'Ser...
hi All, we have recently introduced filter in "My Tasks" tab in the Employee Center. At the moment, it only filters out approvals and Workday tasks for some time off/leave of absence, job change and requisition request. In "My Tasks" we also have som...
If we don't want notifications to be triggered to CEO/CFO SLT then data should be refined before import because in ServiceNow we cannot control it to not send email to senior leaders rather send to their delegates who are not setup in ServiceNow but ...
For the activity set 'Day 1 - Week 1' the trigger type is 'date' and it triggers when 'employment start date' is not empty.Client created the hr case 'new hire journey' when the start date of the new hire is empty. Please help me to manually trigger ...
Hi There is a user which we deactivated and removed the user from all groups it is associated, but there is two we can see which is not getting removed, when we go to slush bucket we can see empty also we tried to delete using BG script but still it ...
Hi team ,I need a help on this , Need to raise general service request from virtual agent (its oob topic need to configure it )catalog item .Please let me know if everyone known about it .
Hi Team, We have created one custom global application and moved some files from global application in to scoped global app.We linked our instance to GIT repository. Now we have imported the files on target instance(test) using import from source con...
Is it possible to call widget in Ui page.If there is any possibility please reply.
Hi,AD and Entra spokes are implemented using Flow Designer for a catalog item. Now I have a new requirement to work on but need to disable them in sub prod since AD and Entra are directly associated with prod in our non prod servicenow instances.I ha...
Hello I have long list of knowledge bases and below is the current looks of my NOW Mobile Knowledge section which is I used Mobile Screen, article links and basic icon. However, my expectation is that the knowledge section has the same appearance as ...
hi everyone i need help to configure the subject in email client templates here in subject i want incident record's related record short description it is possible to configure ? if yes can anyone help me how to do it
Hi everyone I dealing with a situation when a number of a task is appearing/returning in my screen several times. Why is that happening and how can I solve it?
There are only 4 main templates available. I would like to use other available templates. Thank you.
I have created an AWA workflow in ServiceNow dev instance, and I want to move the changes to UAT now.What are the best ways to do this? If I need to create an update set, do I have to create it before creating the workflow? Since I have already creat...
Hi All, How are you doing? i hope this post finds okay and thanks a lot for your help, howtos, links or Doc you can assist me with the following: We are in the process of Installing ACC on all our CENTOS Linux servers and I get this message when I e...