How to add accordion in record producer
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‎09-15-2025 10:23 PM
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‎09-15-2025 11:06 PM
@DevanshT , Can you be more specific about your requirement.
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Saurabh V.
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‎09-15-2025 11:29 PM
it's not available OOTB.
You will have to customize it and it will require heavy customizations which I will recommend to avoid.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎09-15-2025 11:31 PM
Hi @DevanshT ,
Please follow below community / product links :
https://www.servicenow.com/docs/bundle/xanadu-employee-service-management/page/product/employee-cent...
https://www.servicenow.com/community/developer-forum/need-help-stylizing-accordions/m-p/2916108
Please mark helpful & correct answer if it's worthy for you.
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‎09-16-2025 06:45 AM
Hi @DevanshT ,
You can create accordions directly in a record producer using the built-in Accordion container variable. Steps:
Add a Container Start variable.
Set Type to Accordion.
Add your variables inside the container.
Close the section with a Container End variable.
This creates a collapsible section in Service Portal without any custom scripts.
Relevant references i found which can help:
https://www.servicenow.com/community/developer-forum/how-to-add-arrows-that-expand-or-collapse-the-c...
https://www.servicenow.com/community/developer-forum/how-to-make-collapse-of-container-in-service-po...
Thanks & Regards,
Muhammad Iftikhar
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