How to put attachments on top in record producer

DevanshT
Tera Contributor
 
7 REPLIES 7

Ankur Bawiskar
Tera Patron
Tera Patron

@DevanshT 

it's available OOTB as paper-clip icon in Portal and Native.

AnkurBawiskar_0-1758001347575.png

AnkurBawiskar_2-1758001410757.png

 

 

Did you check if someone enabled "Hide attachment" on record?

AnkurBawiskar_1-1758001362093.png

 

 

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Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

As you can see it is visible to bottom, I want it to be visible at top so that when a user opens the record producer can put attachments first then fill the form, is it possible ?

 

@DevanshT 

not possible.

Please train your end users about this and inform your customer about the platform feature.

the OOTB behavior is to show on bottom and you don't have any Widget Instance Options to change the position.

AnkurBawiskar_0-1758003462432.png

 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

prerna_sh
Mega Sage

Hi @DevanshT 
You can check for the OOB attachment, as suggested by @Ankur Bawiskar 
If you don't want to use this, then simpler way is, just go to "Portal setting" in catalog
- Check "hide attachment", this will hide the OOB attachment. (which is visible in last of the record)
- Then Under related list, Click "New" in variables
- Add a new variable with "type attachment", and remember "a low number to position it at the top, like 50 or 100",
- After saving this, you will be able to see attachment at the top.
(Check Attached screenshots for your reference)

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Thanks,

Prerna