How to put attachments on top in record producer
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
yesterday
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
yesterday
it's available OOTB as paper-clip icon in Portal and Native.
Did you check if someone enabled "Hide attachment" on record?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
yesterday
As you can see it is visible to bottom, I want it to be visible at top so that when a user opens the record producer can put attachments first then fill the form, is it possible ?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
yesterday
not possible.
Please train your end users about this and inform your customer about the platform feature.
the OOTB behavior is to show on bottom and you don't have any Widget Instance Options to change the position.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
yesterday
Hi @DevanshT
You can check for the OOB attachment, as suggested by @Ankur Bawiskar
If you don't want to use this, then simpler way is, just go to "Portal setting" in catalog
- Check "hide attachment", this will hide the OOB attachment. (which is visible in last of the record)
- Then Under related list, Click "New" in variables
- Add a new variable with "type attachment", and remember "a low number to position it at the top, like 50 or 100",
- After saving this, you will be able to see attachment at the top.
(Check Attached screenshots for your reference)
---------------------------------------------------------------------------------------------------------------------------------------------------
If my response solves your query, please marked helpful by selecting Accept as Solution and Helpful. Let me know if anything else is required.
Thanks,
Prerna