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How to edit and delete messages from interactions in virtual agent chat

GabrielFerS
Tera Contributor

‎11-06-2025 03:53 AM

I want to provide the ability to edit and delete messages sent on interactions between attendants and users inside virtual agent (chatbot). Is there a way to implement this behavior on Servicenow? 

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GlideFather
Tera Patron

‎11-07-2025 01:26 AM

Hi @GabrielFerS,

 

Do I understand it correctly: Somebody types a message in VA and sends it and then wants to edit what was already sent?

Because this is not possible to do and not even recommended. What would be the justification for this?

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Answers generated by GlideFather. Check for accuracy.

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