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virtual agent

ohajimkpoik
Tera Contributor

‎06-08-2026 07:07 AM

The issue is i edited the default branding for the virtual agent widget, the branding is working well but i have been trying to input my own custom greeting to the virtual agent but it as not been working i even went ahead to create a custom topic so the virtual agent box uses my custom topic start messages but nothing im doing seems to be working, i have save publish made it the default and yet it still not working

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glideFather
Tera Patron

‎06-11-2026 04:59 AM - edited ‎06-11-2026 05:02 AM

ahoy @ohajimkpoik,

go to Conversational Interfaces  > Settings > Custom Greetings and Branding > select Setup topics and there Greeting

GlideFather_0-1781179024273.png

The very same thing can be done from VA Designer or sys_cs_context_profile_list table, but this approach is the easiest to locate IMO.

 

Tell me if you found it..

 

__EDIT___

I noticed that the table shared above is not the correct one I wanted to share and my PDI is super slow today, but SN Utils suggested to check these tables:

  • Assistant hierarchy [sys_cs_context_profile_group]
  • Command [sys_cs_contextual_action]
  • Context Profile Preferred Skill [sys_cs_context_profile_preferred_skill]
  • Context Topic [sys_cs_context_topic]
  • Custom Greetings and Setup [sys_cs_context_profile]
  • Custom Greetings and Setup Messages [sys_cs_context_profile_message]
  • Excluded channel [sys_cs_contextual_action_excluded_channel]
  • Promoted Topics [sys_cs_context_profile_promotion]
  • Search Profile [sys_cs_context_profile_search]
  • Setup Tools [sys_cs_context_profile_tool]
    Setup Topics [sys_cs_context_profile_topic]

✂-----Cutting-out-the---✦AI-noise✦---All-replies-written-and-vouched-for-by-GlideFather---
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