Welcome to Community Week 2025! Join us to learn, connect, and be recognized as we celebrate the spirit of Community and the power of AI. Get the details  

How to Find the Closed Service Request in ticketing tool

naveencheem
Tera Contributor

Hi Everyone 

Can you help me How to Find the Closed Service Request in ticketing tool 

1 REPLY 1

Dr Atul G- LNG
Tera Patron
Tera Patron

HI @naveencheem 

 

Create a report on sc_req_item table and add these conditions

AGLearnNGrow_0-1740428814729.png

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************