We're reclaiming inactive PDIs to keep them available for active builders. Learn what's changing, who's affected, and how to protect your work. Read More

How to Find the Closed Service Request in ticketing tool

naveencheem
Tera Contributor

‎02-24-2025 08:36 AM

Hi Everyone 

Can you help me How to Find the Closed Service Request in ticketing tool 

0 Helpfuls
  • 836 Views
1 REPLY 1

Dr Atul G- LNG
Tera Patron

‎02-24-2025 12:27 PM

HI @naveencheem 

 

Create a report on sc_req_item table and add these conditions

AGLearnNGrow_0-1740428814729.png

 

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG

****************************************************************************************************************
0 Helpfuls