How to find the how many workgroups Available in ticketing tool

naveencheem · ‎02-24-2025

Hi Everyone

Can you please help me How to find the how many workgroups Available in ticketing tool

Dominik Simunek · ‎02-24-2025

I assume we talk about ServiceNow. Then groups are stores in Groups table [sys_user_group]. In there you can search for active Groups of particular Type. Depends which process we talk about, ITSM, HRSD, CSM? To properly filter only groups relevant for that process, you might need info from system admins on how the groups are managed (e.g. which type is used and if it is properly maintained).

If you cannot access any menu item (module) with Groups, then you can type "sys_user_group.list" into app navigator "All" and press tab. That will open Groups list for you.

Dr Atul G- LNG · ‎02-24-2025

Hi @naveencheem

You can get the details of all group from sys_user_group table.

https://youtu.be/bRDwA4yt5S8

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