How to show SLA Percentage Progress Bar (like Native UI) inside Workspace List View?

[Sandeep Goudar]

Hi Everyone,

I am working in ServiceNow Workspace and I want to display the Business Elapsed Percentage with the same progress bar / SLA percentage graph that appears in the Native UI list view.

In Native UI, the SLA percentage shows a colored bar (red/green), but in Workspace, I only see the numeric value (for example: 562.5).

Here is what I see in Workspace:

• Business elapsed time → working ✔
• Business elapsed percentage → only number shown ❌
• But I want the visual progress graph, similar to the classic UI macro renderer.

My question:
👉 Is there a way to enable the SLA progress bar in Workspace list views?

Any guidance, examples, or documentation links would be really helpful.

Thanks in advance!

[SohamTipnis]

Hi @Sandeep Goudar,

In Workspace list view, the SLA progress bar that appears in the native ServiceNow UI is not supported. Fields like Business elapsed percentage or Actual elapsed percentage can be added to the list, but they will only display the value as a number (e.g., 45%) instead of a visual progress bar.

This happens because the SLA progress bar in the classic UI uses a formatter (SLA timeline/indicator) that is not currently rendered in Configurable Workspace list components. Workspace lists support only basic field rendering.

If a visual progress bar is required in Workspace, it usually needs to be implemented through UI Builder by creating a custom column renderer or progress bar component and binding it to the SLA percentage field. Otherwise, the SLA bar will only appear in the native platform UI or within the Task SLA related list on the record form.

You can refer to the below articles for UI Builder:

https://www.servicenow.com/docs/r/application-development/ui-builder/ui-builder-overview.html

https://www.servicenow.com/docs/r/application-development/ui-builder/using-ui-builder.html

https://www.servicenow.com/docs/r/it-operations-management/cloud-discovery-workspace/open-workspace-...

If you find my answer useful, please mark it as Helpful and Correct. ‌‌‌‌‌😊

Regards,
Soham Tipnis
ServiceNow Developer ||  Technical Consultant
LinkedIn: www.linkedin.com/in/sohamtipnis10