i had one catalog variable need to hidden on catalog form , visible and editable on ritm form

priyagudipa
Tera Contributor

i had one catalog variable need to hidden on catalog form , visible and editable on ritm form

11 REPLIES 11

@priyagudipa 

Hope you are doing good.

Did my reply answer your question?

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

tarunrekand
Giga Contributor

Hi @priyagudipa 

To achieve this functionality, the catalog variable should be hidden on the Catalog Item form and visible and editable on the RITM form.

 

This can be implemented using UI Policies:

On the Catalog Item, create a UI Policy to hide the variable (since variables are empty by default unless a value is set).

Untitled.png

Make sure not to check the “Applies on Requested Items” option. This is because if it is selected, the same UI Policy will also run on the RITM form and keep the variable hidden there as well, which is not the desired behavior.

1.png

2.png3.png