I have Created reference field in record producer but in portal i want to show only Employee number
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02-05-2025 02:02 AM
I have created reference variable in record producer with sys user table but in portal if i opened variable i want to show only employee number field
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02-05-2025 02:16 AM
Hi @Akhil0006
OOTB shows the name, you need to modify the attribute of the same. You can't remove the user one but can add an employee number as well. It is the same as we can in the caller field on the incident table.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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02-05-2025 02:23 AM
as of now i can see NAME but i dont want to see name i want to see only Employee number
it is not possible to remove name 1st column ?
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02-05-2025 02:25 AM
NO, not possible, you can add an employee number, actually having a name with a number will make it easy for agents and requestors to ensure he/she adds the right number.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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02-05-2025 03:31 AM
ok Thanks anyway @AG
but my requirement is i want to show only number then 2nd variable i want to autopopulate the name of the number