Incident - Notification in the platform

[renatasanto]

Hi everyone

I dealing with a situation when a number of a task is appearing/returning in my screen several times. Why is that happening and how can I solve it?

[Dr Atul G- LNG]

Is it not possible to share a screenshot? For a quicker resolution, please share the screenshot so I can take a look.

[renatasanto]

Unfortunately, I don't have permission to share it, but I'll try to describe it as accurately as possible.
A task record appears repeatedly when I enter the ticket number in the portal's search field. However, next to each field, another group of numbers appears, for example: TASK0001111 - 0000111165

[Dr Atul G- LNG]

Hi @renatasanto 

So, you're searching for a number but getting the same record with additional details asking for clarification. I’m trying to visualize the issue — is this the same problem you’re facing?

[Ankur Bawiskar]

@renatasanto 

is that entered ticket number linked in some or the other way with the other tickets? such as child records or some field on those task is storing the searched ticket number

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@renatasanto 

Thank you for marking my response as helpful.

If my response helped please mark it correct and close the thread so that it benefits future readers.