Incident Priority Matrix Help

[AhmedZ]

I want to use a customized incident priority matrix as shown in the attached image.
and this should run only for a certain assignment group that is "Helpdesk" whenever the incident is created and assigned to this group!

[Dr Atul - LNG]

Hi @AhmedZ 

You need to create the new lookup definition and disable the OOTB one 

Create new priority look up table:

Disable OOTB

and create a new data lookup defination and change this table wit yours