Incident Priority Matrix Help

AhmedZ
Giga Contributor

‎09-11-2024 06:29 AM

I want to use a customized incident priority matrix as shown in the attached image.
and this should run only for a certain assignment group that is "Helpdesk" whenever the incident is created and assigned to this group!

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎09-11-2024 09:58 AM

Hi @AhmedZ 

 

You need to create the new lookup definition and disable the OOTB one 

 

Create new priority look up table:

AGLearnNGrow_0-1726073816765.png

Disable OOTB

AGLearnNGrow_1-1726073853043.png

 

and create a new data lookup defination and change this table wit yours

AGLearnNGrow_2-1726073892437.png

 

 

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