IntegrationHub plugin stuck in "Activating Plugin" on Personal Developer Instance (Zurich)

[NidhishS]

Hi everyone,

I'm working on a ServiceNow Personal Developer Instance (Zurich release).

I activated the IntegrationHub plugin from the Developer Portal several hours ago, but the instance has been stuck on "Activating Plugin..." ever since.

Current status:

- Personal Developer Instance

- Zurich release

- Instance is otherwise accessible

- Flow Designer works, but IntegrationHub actions (REST Step) are unavailable.

- Refreshing the Developer Portal does not change the status.

- Waiting for several hours did not resolve the issue.

I have already:

- Refreshed the instance

- Waited several hours

- Logged out and back in

Has anyone experienced this recently?

Is there any way to force the activation, or should I request a new Personal Developer Instance?

Any help would be appreciated.

Thank you!

[Sandeep Rajput]

@NidhishS PDI instances are micro instances with limited processing capabilities. Plugin activation process involves installing several files on the instance hence the process which takes few minutes on a regular instance may take several hours on a micro PDI instance.

Also, there is no official support available from ServiceNow for PDIs so you have no option except waiting for the plugin activation to finish. 

PS: You are lucky to have a PDI instance, there is a huge waiting list for PDI these days.

[NidhishS]

Thank you, Sandeep, for the clarification.

I understand that PDIs are micro instances and plugin activation can take significantly longer than production instances. I'll wait for the activation to complete before trying anything else.

Thanks as well for explaining the PDI limitations too. 

[Tanushree Maiti]

Hi @NidhishS 

For integration hub plugin install , Try to install it from Developer portal 

 ServiceNow IntegrationHub Installer plugin and

 ServiceNow IntegrationHub Professional Pack Installer plugin

Refer: IntegrationHub AD Spoke in PDI 

[NidhishS]

Thank you, Tanushree, for your response.

I actually initiated the installation from the Developer Portal, and the status has been showing "Activating Plugin..." for several hours now.

At the moment, my Developer Portal has gone into a read-only state because of the ongoing plugin activation. I'm unable to activate any other plugins, search for additional plugins, or perform any further plugin-related actions until this process completes.

I'll continue waiting and monitor the activation status. Thank you as well for sharing the IntegrationHub AD Spoke reference—I really appreciate your help and guidance.

Attached is the screenshot for your reference -