regarding Servicenow ticket configuration info fields
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an hour ago - last edited 31m ago
In ServiceNow CSM, when logged in to csp portal and submitted a record producer, ticket_configuration is configured for case table with info fields. so, the fields are visible in the portal page as shown in the below image. But these info fields are visible to admin role but not to sn_customerservice_consumer role.why. please help me in acheiving this.
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8m ago
Did you check the ACLs?
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