Hi Everyone,
I am looking to understand the capabilities of NPS surveys in ServiceNow.
Is it possible to create an NPS (Net Promoter Score) survey using the out-of-the-box assessment/survey functionality and have the NPS score calculated automatically?
Additionally, can the calculated NPS score be included in survey reports, dashboards, or scorecards for reporting and trending purposes? If so, what is the recommended approach? Are there any specific tables, reports, or Performance Analytics indicators that should be used?
If anyone has implemented this requirement, I would appreciate it if you could share your approach or any best practices.
Thanks in advance for your help!
