Is it possible to display only one field option to users in the US location.

[Ria]

Is it possible to display only one field option to users in the US location, while making all other options visible to users in other locations?
For example, only the wireless option should be visible to the US location users.

[Robert H]

Hello @Ria ,

That's not an error, just a warning advising you that this UI Policy won't work in a Virtual Agent conversation.

Can you please elaborate on what exactly is not working as expected? What happens when you select "US" as the Site and what happens when you don't? If possible, export the UI Policy as XML and attach here for analysis.

Regards,

Robert

[Ria]

Hello @Robert H 

If the site is selected as US, then the type field, still shows both wired and wireless options. Wired option should not be visible if site is selected as US.

Regards,

Riya Jain

[Robert H]

Hello @Ria ,

Have you verified that "type" is the internal name of your Type variable, and "wired" is the internal name of the choice that shall not be available for the US Site?

My example code just assumes that these are the names, if they are different you'd need to adjust it.

Regards,

Robert

[Ria]

@Robert H Yes, It's an internal name.

[Robert H]

@Ria ,

Compare the following screen shots to your solution and make sure everything is configured exactly like this.

Any other Client Scripts or UI Policy present on this Catalog Item that might interfere?

Regards,

Robert