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05-16-2025 05:26 AM
Hi everyone,
I’m currently going through some learning modules on the Now Learning platform, and I'm facing an issue while trying to launch the hands-on lab environment.
Whenever I try to start the lab, I see this message on the screen:
“We are waking 'nowlearning-nlinst02802810-4k1ep-0001.lab.service-now.com'”
It just stays stuck there and doesn’t proceed any further. I’ve tried refreshing the page and using a different browser, but the issue still persists.
Has anyone else faced this problem?
Any suggestions or fixes would be really helpful. I'm eager to complete the module and continue learning.
Thanks in advance!
Rohit
Solved! Go to Solution.
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05-18-2025 08:17 AM
Hi @RohitPapann
Generally, it takes about 20-30 minutes. If it takes longer, it's better to release the instance and take a new one. However, if you switch to a new instance, your previous work will not be available in the new one. So, it's best to either wait or log in now to continue with the learning case.
****************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
****************************************************************************************************************
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- Mark as New
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05-18-2025 08:17 AM
Hi @RohitPapann
Generally, it takes about 20-30 minutes. If it takes longer, it's better to release the instance and take a new one. However, if you switch to a new instance, your previous work will not be available in the new one. So, it's best to either wait or log in now to continue with the learning case.
****************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
****************************************************************************************************************
Known Issue in the ServiceNow Community
Currently, there is a limitation when embedding screenshots directly into a Community post or question. Members may not be able to download the image or zoom in sufficiently to view the details. For better visibility and quicker resolution, you can either:
- Attach the image as a file so members can download and view it at full resolution, or
- Embed the image using a larger image size. This needs to be done manually when creating the post.
