New call back date calculation based on schedule and time zone of the user

[SurapureddyD]

New call back date calculation based on schedule and time zone of the user when strike changes to strike1
Schedule is within 8AM to 5PM as present in cmn_schedule table.

[Ankur Bawiskar]

@SurapureddyD 

what's your business requirement and what did you try so far and what didn't work?

[SurapureddyD]

1. If caller does not respond:

• Agent Set Strike=1
• Automate Change INC state to ON HOLD
• Automate On hold reason= Awaiting caller
• Automate Set a callback date = +5 Business days
  Here callback date should set according to the caller timezone and their working hours that is 8AM-5PM (we have schedule) it should set accordingly
  For example
  
  Eastern TimeEDT (UTC-4)

  United States & Canada

  4:35:46 AM

  Monday, August 17, 2026
  It should set call back time to 
  5 Business days and within working hours
  Aug 24,2026 8AM