Issue with breadcrumb

Sathwik1
Tera Expert

There was an issue with breadcrumb, the highligted(with red) is only seeing by few users.. reamaining users are seeing " ' " instead full name as below.. how I need to figure out this issue?

Sathwik1_0-1765858769497.png

@Ankur Bawiskar 

 

7 REPLIES 7

Sathwik1
Tera Expert

Hello @Sathwik1,

 

I haven't quite encountered this issue before. There most likely is an issue with those users accessing the location of that data.

 

Is it only happening with certain tickets or all tickets? Are there any role differences between the users? Is this the OOTB widget or a clone? 

 

Jennifer Metz
Sr. ServiceNow Developer | Infosys

Ankur Bawiskar
Tera Patron
Tera Patron

@Sathwik1 

how it looks for those users? share screenshot

 

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Sathwik1_0-1765861584047.png

This is how it looks for them.. just with "  '  ", in code it says it pulls from {{page.title}} but I'm not sure where it is referring too. @Ankur Bawiskar