Issue with breadcrumb

Sathwik1
Tera Expert

There was an issue with breadcrumb, the highligted(with red) is only seeing by few users.. reamaining users are seeing " ' " instead full name as below.. how I need to figure out this issue?

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@Ankur Bawiskar 

 

11 REPLIES 11

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This is how it looks for them.. just with "  '  ", in code it says it pulls from {{page.title}} but I'm not sure where it is referring too. @Ankur Bawiskar 

@Sathwik1 

Things to check

-> is this happening with non-admins or only limited users

-> was this working fine earlier

-> did you recently upgrade?

seems somebody configured the dynamic page title and it's breaking somewhere due to access issue

Add dynamic titles to a page 

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Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

1. Yes, for admins . it was working fine.

2. It's a new instance. so no cloning..

3. This was on case table. only in case table portal view ... this issue was happening..

 

should I need to created an record in the cross scope application table? @Ankur Bawiskar 

@Sathwik1 

for non-admins did you check if that user is able to see that case number in native?

was this working fine for non-admins earlier?

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Yes @Ankur Bawiskar , non admins able to see case number in the native view.. also can you please help from where "{{page.title}}" value was being passed? in general we have to use data. right? and {{page.title}} we get from page ID associated ?