ITSM exam is showing pending and i am not able to reschedule it

[nitintripat]

I have scheduled the ITSM exam but on the exam day after an hour facing some intermittent wifi issue and my exam got locked and now it is showing pending since 1 week and i am not able to reschedule it. Already raised tickets with support team but it's more than a week but no resolution. Also dropped email with the details to the support team but no luck. Pearson said they are checking with ServiceNow support and ServiceNow support saying they are checking with Pearson. Until that pending option gets removed i am not able to reschedule it. Can anyone help me in this?

[nitintripat]

Hi @svirkar420 I have already raised the case on both the platforms, refer the email below attached where i have connected with Pearson Vue team but they simply denied me that this is going to be handled by ServiceNow team learning team.

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[svirkar420 · Accepted solution]

Hi @nitintripat , In that case only the ServiceNow team can help you, We can not do anything in this matter.

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Best Regards,

Saurabh V.