job oppurtunity

[Anupmak]

Hello ServiceNow Community,

I am currently working as a Senior Support Engineer and have hands-on experience with ServiceNow-related operations, incident management, troubleshooting, and process improvement. I also hold both CSA and CAD certifications and am actively looking to transition into a ServiceNow Developer role.

I would appreciate any advice on making this transition successfully. Additionally, if anyone is aware of ServiceNow Developer opportunities, referrals, or teams looking for professionals with a support background and a strong interest in development, I would be grateful for any guidance.

[Dr Atul G- LNG · Accepted solution]

Hi @Anupmak 

ServiceNow is getting bigger, wider, and deeper with every release. Because of this, attending a single training course or earning a certification alone won't guarantee success. Certifications validate your knowledge, but what truly matters is building strong fundamentals and continuously learning as the platform evolves.

From your question, it sounds like you already have a good coding background, which is a great advantage. However, the key question is: do you have a solid understanding of the ServiceNow platform? If not, that's where you should begin.

My recommendation is to start with the Certified System Administrator (CSA) learning path. The Administrator Fundamentals course is freely available through Now Learning and provides an excellent introduction to the platform. It covers the platform architecture, core components, navigation, data model, security, and the fundamental concepts you'll use throughout your ServiceNow career.

Once you've built a strong platform foundation with CSA, move on to the Certified Application Developer (CAD) learning path. This is where your existing coding skills will become a real advantage. You'll learn how scripting, application development, business rules, client scripts, Flow Designer, and other development capabilities are implemented within the ServiceNow platform.

These two certifications provide a safe and structured roadmap:

1. CSA – Build a strong understanding of the ServiceNow platform.
2. CAD – Apply your programming knowledge to develop applications and customizations on the platform.

Following this path will give you both the platform knowledge and technical skills needed to grow confidently in the ServiceNow ecosystem.

I'm also sharing a few useful resources that will help you get started on your learning journey.

[Anupmak]

Hi  Atul ,

Thank you for your guidance. I would like to start expanding my knowledge beyond CSA and CAD as you suggested.

Based on my current experience and career growth, could you please recommend which learning path or courses I should prioritize first on Now Learning? There are many options available, such as AI, SAM, GRC, CSM, Flow Designer, and Platform Analytics, and I would appreciate your advice on where to begin and how to progress.

Thank you for your support and mentorship.

[Dr Atul G- LNG]

Hoi @Anupmak 

I wil say plan the day  like

1-2 hrs on AI concepts.

1-2 hrs you can start with SAM or GRC both are good. ( GRC is one of base for AI)

1-2 hrs on Flow Designer / API ( these are micro certs but needed for all modules)

Also, try to spend at least one hour in the ServiceNow Community regularly. Look at the questions other members are asking and, more importantly, read the responses from other experienced members.

You can learn a lot from real-world problems and different approaches people share in the Community. Over time, try to answer some questions yourself as well. This will help you build practical knowledge, understand different scenarios, and gain confidence in your ServiceNow skills.