Knowledge articles

Vinya Jakkula · ‎12-17-2024

Hi Team,

Can anyone help me with while searching KB Article in global search it is retired in state even though it is visible.

Dr Atul G- LNG · ‎12-17-2024

What is use case to search a retired KB in global search. OOTB not possible.

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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Vinya Jakkula · ‎12-17-2024

@Dr Atul G- LNG when end user tried with article id it is visible. Only published should visible.?

Dr Atul G- LNG · ‎12-17-2024

Hi @Vinya Jakkula

https://www.servicenow.com/community/knowledge-managers/why-are-retired-articles-viewable-on-service...

https://www.servicenow.com/community/intelligence-ml-forum/retired-articles-are-visible-in-employee-...

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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