Knowledge articles

[Vinya Jakkula]

Hi Team,

Can anyone help me with while searching KB Article in global search it is retired in state even though it is visible.

[Dr Atul G- LNG]

 Hi @Vinya Jakkula 

What  is use case to search a retired KB in global search. OOTB not possible. 

[Vinya Jakkula]

 @Dr Atul G- LNG  when end user tried with article id it is visible. Only published should visible.?

[Dr Atul G- LNG]

Hi @Vinya Jakkula 

https://www.servicenow.com/community/knowledge-managers/why-are-retired-articles-viewable-on-service...

https://www.servicenow.com/community/intelligence-ml-forum/retired-articles-are-visible-in-employee-...