Micro-Certification - Welcome to ServiceNow (Zurich)

selvijoseph
Kilo Contributor

3 hours ago

In Micro-Certification - Welcome to ServiceNow (Zurich) as per instruction I have Posted a comment to the incident: but my task shows it is failed.i couldn't validate it

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GlideFather
Tera Patron

2 hours ago

Hi @selvijoseph,

 

is it one step or two to create incident with a comment?

 

I remember some time ago that when you created an incident, added a comment and then save it in one step that it was not validated... but if you created incident (without that comment), saved that incident and added the comment in a second step then it was validated.

 

Could you possibly try that? Perhaps it helps, perhaps it doesn't... please let me know for the future references

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No AI was used in the writing of this post. Pure #GlideFather only
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CN-L
Tera Contributor

2 hours ago

In line with @GlideFather's reply, did you submit the Incident first, and then add the comment as outlined in the instructions "Create and submit a new incident to assign this trouble ticket to the Software group. Then post a Customer visible comment to the incident."

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