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3 weeks ago
Hi everyone,
I'm facing an issue where the Multi-Row Variable Set (MRVS) is not visible when accessing the catalog item from a mobile device. It displays correctly on the web/portal, but it does not appear in the mobile interface.
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3 weeks ago
Hi @girishbs06
It is expected behavior as per product design.
Refer: KB0816144 Multi-Row Variable Set supported in Mobile Apps
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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3 weeks ago
Hi @girishbs06
It is expected behavior as per product design.
Refer: KB0816144 Multi-Row Variable Set supported in Mobile Apps
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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3 weeks ago
Hello @girishbs06 ,
Yes ! Because MRVS fields are incompatible with the mobile interface,
If mobile access is mandatory, consider replacing the MRVS with standard variables, or simplify the catalog item.
Refer :
How to display only Multi-Row Variable Set (MRVS)
If my response helped mark as helpful and accept the solution.
