Need to Enable New view for End Users instead Default for ITAM workspace view

[HarshithK]

Hi team

I am working on restricting visibility of certain fields/variables on the alm_asset form.(end users are redirecting from the dashboard asset list which we are showing their asset)
To achieve this, I created a new form view called "restricted" and a View Rule that forces this view for all non-ITIL users.

• View: restricted

• Table: alm_asset

• View Rule: If user does NOT have the itil role → apply “restricted” view

The view is created successfully and the rule is correct.

Issue:
When non-ITIL users open an asset record, the system still loads the ITAM Workspace form instead of the classic form. Because of this:

• View Rules do NOT apply

• The restricted view is never displayed

• Users still see all fields/sections from ITAM Workspace

Question:
How can I disable or prevent the ITAM Workspace view from loading for end users, so that they always see the classic UI and the restricted form view applies properly?

Specifically, I need help with one of the following approaches:

1. How to disable ITAM Workspace for specific users?

2. Which roles enable access to ITAM Workspace?

3. How to force classic UI instead of workspace for the alm_asset form?

4. Is there a system property or configuration to turn off the workspace form for this table?

Any guidance or best practice recommendations would be appreciated.

[Ankur Bawiskar]

@HarshithK 

how are non-itil users opening Asset record? share screenshots

In native or workspace?

itil users are agents working on tickets

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Ankur Bawiskar]

@HarshithK 

for workspace you can create workspace view rules

How to create a Workspace Experience View Rule to force a specified view to be used 

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏