need to remove autofill group

[KarunakarJ]

There is automation in ServiceNow for the incident table that needs to be changed because it is not aligned with the existing process. When using the hamburger menu in the incident ticket to create a Complaint Ticket, the system automatically fills the Assignment Group field. Where can we find and update this group in the automation or elsewhere?

[Gangadhar Ravi]

@KarunakarJ  Please check logic in the ui action you are using to create Complaint Ticket and see if there is anything that is populating assignment Group.

Please mark my answer correct and helpful if this works for you.

[KarunakarJ]

In Ui action the assignment group is not involved