Hello all, we are one of the proud Now clients and we have recently joined the circle. I work as the helpdesk specialist and one of my responsibility is to triage the tickets and resolve them. We started of with Service Now classic to manage our tickets ( incidents, requests etc). In the Classic version, there is a feature where you can "Follow" a ticket, and you can minimize it from the chatbar on the bottom side of the screen and whenever there is an update in the ticket, it starts to blink, until we click open the document. Recently we migrated to the ServiceNow New Experience and we were hoping how to achieve the above. I am able to "Follow" tickets but not being able to get that blinking feature on New Experience.
The attached screenshot is for the classic view , what I would like to achieve.
Any help regarding this would be appreciated. Thank you - Zawad
