Problem Task Type for Domain seperated Instances
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04-14-2025 01:44 AM
Hi Team,
I have requirement, we have to implement some new problem task type
currently we have the ootb type as ("Root cause analysis" and "General").
but the catch is our instance is domain separated we have to implement in such a way that it should not reflect to other domains only on some.

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04-14-2025 01:57 AM
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04-14-2025 01:59 AM
Hi Jaspal,
yes but first i need to hide that interceptor options from other domains,
then when clicked on the interceptor choice then it should navigate to new problem task record with that choice as selected
i want to know how i can hide it from some domains.
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04-14-2025 02:15 AM
I think hiding the interceptor from all domains is not possible, as it's at the global level. If you hide it, it will be hidden for all domains, not just one.
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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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