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Question about Catalog Item

JackieZhang
Tera Contributor
We want to conduct an analysis of the click-through rate (CTR) of each catalog item on the portal. Is there any good approach?
4 REPLIES 4

Ankur Bawiskar
Tera Patron
Tera Patron

@JackieZhang 

what's click through rate?

could you explain

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Hi @Ankur Bawiskar 

how many times a catalog item is viewed (clicked/opened) compared to how many times it’s ordered (submitted) — i.e. the CTR:

DeepakShaerma_0-1760590184744.png


Please Mark this Helpful and Accepted Solution. If this Helps you to understand. This will help us a lot.
Thanks & Regards 
Deepak Sharma

 

@JackieZhang 

If that's what you want as shared by @Deepak Shaerma then I doubt this is feasible.

you can know how many RITMs are associated with the RITM but not sure how you will check the number of views

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏
 

 

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

I give me an example, you knew the populart items . but the popular items caculated based on items which already created. But there is another content type for external.  Our client want to include the external content in populart items.