regarding Servicenow ticket configuration info fields

[SathigariA]

In ServiceNow CSM, when logged in to csp portal and submitted a record producer, ticket_configuration is configured for case table with info fields. so, the fields are visible in the portal page as shown in the below image. But these info fields are visible to admin role but not to sn_customerservice_consumer role.why. please help me in acheiving this.

[Mark Manders]

Did you check the ACLs?

[SathigariA]

which acl, i should check? i have checked below acl. i have provided sp_admin role and checked. still it is not showing all fields.

[Ankur Bawiskar]

@SathigariA 

your consumer user might not be having Field level READ Access on those 2 fields

Company is reference field so if user doesn't have read access to company table then that field won't be shown

use access analyzer and debug

[Vancouver Release] Customers gain enhanced access visibility with ServiceNow Access Analyzer 

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[SathigariA]

i have used access analyzer and verified. i have read access to both company and case tables